Shipping policy


Bits Market Shipping & Returns Policy (Luxury Standard)




Shipping



Orders are processed within 1–2 business days. Once shipped, you’ll receive tracking information via email.


Delivery estimates (U.S.):


  • Standard: 3–7 business days
  • Expedited: 2–3 business days
  • Overnight: 1 business day (if available)



Delivery times are estimates and may vary due to carrier delays.





Same-Day Tampa Bay Delivery



We offer same-day delivery within the Tampa Bay area for local customers.


  • Available to Tampa Bay residents only
  • Orders must be placed before 12:00 PM EST
  • Orders placed after 12:00 PM will be delivered the next business day
  • Delivery is completed by end of day



Bits Market reserves the right to determine eligibility based on delivery address.





Returns (Strict Luxury Policy)



We accept returns within 14 days of delivery.


To be eligible for a return:


  • Item must be unused, unworn, and in original condition
  • All tags must be attached
  • Original packaging is required
  • Items showing wear, damage, or signs of use will be rejected



We reserve the right to refuse any return that does not meet these conditions.





Return Shipping



  • Return shipping is the customer’s responsibility
  • Shipping costs are non-refundable
  • We recommend using a trackable shipping service






Refunds



Once your return is received and inspected:


  • Refunds are issued to the original payment method within 3–5 business days
  • Original shipping fees are not refunded






Exclusions



The following items are final sale:


  • Clearance or marked-down items
  • Limited drops / exclusive releases
  • Gift cards (if applicable)






Damaged or Incorrect Items



If your order arrives damaged or incorrect, contact us within 7 days and we will provide a replacement or refund at no cost.





Important Notes



  • Returns without prior approval may be rejected
  • Items must be returned in a single shipment (partial returns may be denied)
  • We reserve the right to limit return privileges in cases of suspected abuse